I want you to have the best experience with my products. But sometimes things just don’t go as planned.
We offer exchanges and/or refunds within 30 days of the delivery date where the products are:
Returns for faulty items will be accepted where they are returned to our warehouse within 30 days of the delivery date. Items returned beyond this period will not be accepted by us, and will remain your responsibility. Returns will be accepted where the items are:
In the rare event that you receive a faulty item, please send photo evidence to [email protected] Once received, you will be offered an exchange or refund upon the item being received back to us.
Please post your return to:
ATTN: Up To The Beat Fitness Pty Ltd
PO Box 7282
Bondi Beach, NSW 2026
Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our warehouse.
In the event that you receive a faulty item and we are unable to exchange that item for you we will refund you. Refunds will be processed via your original payment method. Your refund will be processed as soon as we receive your faulty item(s) back at our headquarters. Please allow 3-10 working days after we receive that item for your refund to appear in your account.
Please note that you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
In our experience, return parcels often get lost if you write ‘Return to Sender’. When placing your return, please include your details so that we can process the parcel when it arrives back in our warehouse. We recommend using a trackable or insured postage method. Up To The Beat will not be liable for items that do not reach our facility and cannot be tracked.
Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded.